Privacy Policy (GDPR Compliant)

Effective Date: Wednesday, February 19, 2025
Last Updated: Wednesday, February 19, 2025

Ghana Store Plymouth (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Information We Collect

We collect and process the following personal data when you use our website:

  • Name, email address, phone number, and delivery address (for orders and inquiries)
  • Payment details (processed securely via third-party payment providers)
  • IP address, device information, and browsing behavior (collected via cookies and analytics tools)
  • Any additional information provided voluntarily through forms or direct contact
  1. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill orders
  • To provide customer service and respond to inquiries
  • To send promotional communications (only with user consent)
  • To improve our website, services, and user experience through analytics
  • To comply with legal obligations and prevent fraud
  1. Data Sharing and Third-Party Processors

We do not sell your personal data. However, we may share data with:

  • Payment processors (e.g., PayPal, Stripe) to handle secure transactions
  • Shipping and delivery partners for order fulfillment
  • Marketing and analytics providers (e.g., Google Analytics, Facebook Ads) for advertising and performance tracking
  • Legal authorities if required by law
  1. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Transactional records are kept for accounting and legal compliance purposes.

  1. Your Rights Under UK GDPR

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict data processing
  • Withdraw consent for marketing communications
  • Request a copy of your stored data
  • File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at Plymouth@ghanastore.co.uk

  1. Security Measures

We implement strict security measures, including encryption and secure server hosting, to protect your personal data from unauthorized access or breaches.

  1. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page.